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Lacy’s AI voice agents automate the way field service calls are answered, managing inbound requests, dispatch coordination, and real-time updates without human intervention.
You're 3 clicks away from your first AI phone agent.
Create My Free AccountAI-powered phone agents serve as your always-available call center, booking appointments, rescheduling service, and keeping technicians and customers informed, at any hour, in any time zone.
Lacy’s AI answers service calls automatically, determines intent, and logs the job type, routing the call to the right technician or department when needed.
Reduce administrative work with AI agents that schedule, confirm, or reschedule field service appointments without staff input, keeping calendars full and accurate.
Calls from customers or technicians are intelligently routed based on job priority, technician availability, or regional coverage, improving first-time fix rates and response time.
Ensure coverage beyond business hours. AI Phone Agents answer emergency calls, late-night requests, and weekend dispatches, eliminating downtime.
Technicians can call in to log job status or confirm task completion. AI parses and records structured data into your systems using natural language understanding.
From a single voice call, the AI can trigger ticket creation, update inventory, notify a supervisor, or start a follow-up sequence, fully integrated into your backend systems.
Each call is automatically transcribed, summarized, and synced to your CRM, FSM, or ERP platform, ensuring accuracy across your data pipeline.
Build logic that fits your business, whether it's routing urgent HVAC repairs to an on-call technician or escalating safety-related incidents to leadership.
AI Phone Agents are built to handle fluctuating call volumes without delay, ensuring that even during peak service times, every customer request is answered, logged, and routed without wait times or dropped calls.
Track call volume by region, job type, or time of day. Gain operational insights into scheduling patterns, repeat visits, and team responsiveness, powered by real-time call data.
Create your free account to hear a live AI phone agent—fast, human-like, and built for real business calls.
Experience how our AI agents handle real conversations with customers. Create your free account now to see it in action.
Call This Agent NowSelect tone, goal, and use case for your AI phone agent.
Drag-and-drop logic, scheduling, and CRM sync capabilities.
Use 10 free minutes to test instantly. Buy minutes to go live.
