Everything needed to run calls.
AI Phone Agents, call records, transcripts, summaries, workflows, campaigns, integrations, dashboards, numbers, and automation tools.
Lacy.ai combines AI Phone Agent software with hands-on deployment, workflow setup, and post-launch optimization so your team can answer more calls, book more jobs, and launch with confidence.
You get the AI Phone Agent platform to answer calls, qualify customers, book appointments, capture structured call data, and connect outcomes to your systems. You also get a team that helps configure the agent around how your business actually handles calls.
That means your team is not expected to figure out prompts, routing logic, CRM fields, booking rules, escalation paths, and workflow automation alone.
AI Phone Agents, call records, transcripts, summaries, workflows, campaigns, integrations, dashboards, numbers, and automation tools.
Call-flow mapping, knowledge base setup, prompt configuration, appointment logic, CRM outcome mapping, QA testing, and launch support.
AI Optimization Credits help refine call handling, update workflows, improve automations, review performance, and keep your agent aligned with real customer calls.
Every plan includes Lacy.ai platform access, AI Phone Agent capabilities, appointment booking, call transcription, call summaries, workflow-ready call data, integrations, and AI Optimization Credits. What changes by tier is how much of your call operation Lacy.ai builds before launch.
For small home service businesses that need an AI Phone Agent launched the right way with call answering, qualification, appointment capture, and clean outcome handoff.
For operators who want more booked jobs from every lead source with call answering, appointment booking, speed-to-lead, follow-up, happy calls, reviews, and CRM mapping.
For high-volume, multi-location teams needing deeper AI operations across inbound calls, outbound campaigns, CRM updates, reporting, reputation, and automation.
For franchises, private equity backed portfolios, and complex operators that need AI call infrastructure across multiple locations, systems, teams, and rollout phases.
Every plan includes the Lacy.ai platform, AI Phone Agents, appointment booking, integrations, and AI Optimization Credits. The difference is how much of your call operation Lacy.ai builds before launch.
Ignite is best when you need a reliable AI call-answering and booking framework that captures job details, qualifies customers, and hands off clean outcomes.
Growth is best when you want a lead-conversion framework with speed-to-lead, appointment booking, outbound follow-up, happy calls, reviews, and CRM outcome mapping.
Scale is best when you need a deeper AI call operation across inbound calls, outbound campaigns, reporting, Mid-Call Tools, reputation workflows, and operational automation.
Your initial deployment fee covers the framework Lacy.ai builds to get your AI Phone Agent live. AI Optimization Credits are used after launch to tune, improve, and expand that framework as real calls come in and your business needs evolve.
Ignite gives teams a reliable AI Phone Agent foundation. Growth adds lead conversion and workflow capacity. Scale supports higher call volume, more campaigns, and deeper operational automation.
| Feature | Ignite | Growth | Scale | Enterprise |
|---|---|---|---|---|
| Monthly Price | $499 | $999 | $1,499 | Custom |
| One-Time Deployment Setup | $2,500 | $3,500 | $5,000 | Custom |
| AI Optimization Credits | 18/year | 36/year | 60/year | Custom |
| Monthly Credit Equivalent | 1.5/mo | 3/mo | 5/mo | Custom |
| Credit Scope | AI tuning and QA | Conversion workflows | Advanced optimization | Custom |
| Minutes | Pay-as-you-go | 1,000/month included | 1,000/month included | Custom |
| Per-Minute Pricing | $0.48/min | $0.38/min after included | $0.28/min after included | Volume-based |
| Location Fit | 1 location | 1 location | Up to 2 locations | Custom |
| Additional Locations | Upgrade path | Available add-on | $499/location | Custom |
| AI Phone Agents | 2 | 10 | 25 | Custom |
| Outbound Campaigns | 1 | 5 | 10 | Custom |
| Cloned Voices | 0 to 1 | 1 | 3 | Custom |
| Knowledge Bases | 2 | 5 | 15 | Custom |
| Mid-Call Tools | 1 | 5 | 10 | Custom |
| Parallel Calls | 3 | 50 | 100 | Custom |
| Automation Runs | 2,500/mo | 25,000/mo | 100,000/mo | Custom |
| Phone Numbers | 2 | 25 | 60 | Custom |
| Web Widget | ✓ | ✓ | ✓ | ✓ |
| Automation Platform | Basic | ✓ | ✓ | ✓ |
| Custom Dashboards | Available | ✓ | ✓ | ✓ |
| Flow Builder | Available | ✓ | ✓ | ✓ |
| Secondary Languages | Add-on | ✓ | ✓ | ✓ |
| Calendar Integrations | ✓ | ✓ | ✓ | ✓ |
| AI Prompt Editor | Available | ✓ | ✓ | ✓ |
| 250+ Integrations | ✓ | ✓ | ✓ | ✓ |
| REST API Access | ✓ | ✓ | ✓ | ✓ |
| Webhooks | ✓ | ✓ | ✓ | ✓ |
| Speed-to-Lead | Available | Included | Included | Included |
| Lead Follow-Up Workflows | Available | Included | Included | Included |
| Happy Calls | Available | Included | Included | Included |
| Review Workflows | Available | Included | Included | Included |
| CRM Updates | Basic | Included | Advanced | Custom |
| Reporting | Standard | Advanced reporting | Advanced reporting | Custom |
| Support | Standard | Priority chat/video | Priority support | Dedicated account team |
The one-time deployment setup covers the launch work required to configure your AI Phone Agent framework around your business, including call flows, appointment booking, knowledge base setup, CRM or workflow handoff, testing, and launch readiness.
Lacy.ai deploys your first AI call-answering and booking framework, including one ignite call flow, calendar booking setup, basic knowledge base configuration, one basic integration or webhook, one outbound campaign, and launch QA.
Lacy.ai deploys everything in Ignite, plus speed-to-lead configuration, expanded booking logic, lead follow-up workflow, happy call workflow, review request workflow, CRM outcome mapping, and campaign launch support.
Lacy.ai deploys everything in Growth, plus multi-campaign workflow setup, advanced CRM field mapping, structured outcome reporting, reputation workflow framework, additional Mid-Call Tool configuration, and multi-location readiness.
Lacy.ai is built for service operations that handle sensitive customer information and require structured workflows, reliable system connectivity, and compliance-aware deployment planning.
| Security & Compliance | Ignite | Growth | Scale | Enterprise |
|---|---|---|---|---|
| SOC 2 Program | Coming Soon | Coming Soon | Coming Soon | Coming Soon |
| ISO 27001 | ✓ | ✓ | ✓ | ✓ |
| ISO 9001 | ✓ | ✓ | ✓ | ✓ |
| HIPAA Support | ✓ | ✓ | ✓ | ✓ |
| GDPR Readiness | ✓ | ✓ | ✓ | ✓ |
Review common questions about Lacy.ai pricing, 12-month agreements, deployment setup, usage-based minutes, AI Optimization Credits, and implementation policies for service businesses.
Yes. Lacy.ai plans are offered as 12-month agreements. This structure gives our team the proper operating window to deploy, test, optimize, and support each customer’s AI Phone Agent framework across the full business cycle.
Lacy.ai is not just software access. Each plan includes implementation support so your AI Phone Agent can be configured around your call flows, booking rules, CRM fields, escalation paths, knowledge base, and workflow automation needs.
The deployment setup covers the launch work required to prepare your AI Phone Agent framework. This may include call-flow mapping, prompt configuration, appointment booking logic, knowledge base setup, CRM or webhook handoff, workflow testing, and launch QA.
Yes. Each plan includes annual AI Optimization Credits based on the selected tier. These credits support post-launch improvements such as agent tuning, workflow refinement, QA support, knowledge base updates, reporting adjustments, and approved optimization requests.
Minutes are billed according to the selected plan. Some plans include monthly minutes, while other plans use pay-as-you-go pricing. Usage-based minutes, overages, add-ons, additional locations, and approved optimization work may be billed separately according to the customer agreement.
Yes. Lacy.ai can support single-location, multi-location, franchise, and enterprise call operations. Additional locations may require plan upgrades, location add-ons, expanded workflow setup, custom reporting, or additional implementation support depending on the selected tier.
Yes. Lacy.ai can connect AI Phone Agent outcomes to CRM systems, calendars, workflows, webhooks, and operational tools. The level of CRM mapping, calendar logic, and workflow automation depends on the selected plan and deployment scope.
Lacy.ai pricing is built for service businesses that rely on calls to capture leads, book appointments, qualify customers, handle after-hours calls, route urgent requests, update CRM records, and automate post-call workflows.
Your customers are calling for estimates, repairs, installs, and urgent service. Lacy.ai helps your team answer every call, qualify every lead, book more appointments, and turn more conversations into revenue.