Lacy.ai — Autonomous AI Phone Agents

AI Phone Agents for Public Transit & Rail Systems

Lacy.ai’s AI Phone Agents provide 24/7 support for riders, handling schedule inquiries, service alerts, fare questions, and lost & found requests — ensuring no passenger call goes unanswered.

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Benefits of Lacy.ai for Public Transit & Rail Systems

AI Phone Agents improve rider experience, reduce call center costs, and provide scalable call handling during peak travel hours and disruptions.

Faster Information Access

Eliminate long hold times with instant answers about schedules, routes, and fares.

Reduced Staffing Costs

Automate repetitive rider calls to free up human agents for complex issues.

Seamless System Integration

Connects with ticketing systems, CRM platforms, and public data feeds.

Peak Volume Coverage

Manage surges in calls during weather events, delays, or holiday travel without added staff.

Actionable Rider Data

Track common inquiries, service issues, and rider needs with structured call insights.

Experience an AI Phone Agent Before You Commit

Create your free account to hear a live AI phone agent—fast, human-like, and built for real business calls.

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Try it yourself

Experience how our AI agents handle real conversations with customers. Create your free account now to see it in action.

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Deploy Your First AI Phone Agent in 3 Steps

1

Create Your Agent

Select tone, goal, and use case for your AI phone agent.

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2

Build Workflow

Drag-and-drop logic, scheduling, and CRM sync capabilities.

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3

Activate with a Number

Use 10 free minutes to test instantly. Buy minutes to go live.

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  • Free call minutes when you create account
  • 100% platform access
  • Only pay when you're ready to deploy
Start For Free
Solo ≤25 Calls/Month
$9.99
Core 1 agent, inbound only
$99/mo
Pro+ 25 agents, CRM sync
$299/mo
Business+ Unlimited agents, multilingual
$499/mo
Enterprise Custom developed solutions
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FAQs: AI Phone Agents Answering Inbound Calls

What are AI Phone Agents?

AI Phone Agents are intelligent, cloud-based voice assistants that automatically answer and manage inbound calls using natural-language understanding and enterprise-grade algorithms.

How do AI Phone Agents handle inbound calls?

Upon connection, the AI Phone Agent greets callers, interprets intent, and routes or resolves inquiries in real time—simulating a human conversation with tone and context awareness.

What are the benefits of inbound call automation?

Automating inbound calls reduces hold times, increases first-call resolution, and frees human agents for complex tasks, driving efficiency and customer satisfaction.

How quickly can AI Phone Agents be deployed?

Deployment takes under 5 minutes—configure your business logic, connect existing phone systems, and launch intelligent inbound call handling without code.

Can AI Phone Agents integrate with existing systems?

Yes. AI Phone Agents integrate seamlessly with VoIP providers, CRMs, and enterprise telephony platforms via secure APIs, ensuring continuity of your current infrastructure.

Do AI Phone Agents support 24/7 coverage?

Absolutely—our AI Phone Agents never sleep. They provide perpetual inbound call coverage, ensuring every caller is answered instantly, anytime.

How is customer data secured?

We employ end-to-end encryption, SOC-2 compliance, and ISO-certified data centers to safeguard all voice interactions and caller information.

Can I customize call workflows?

Yes. Configure escalation rules, routing logic, and personalized call scripts through an intuitive, no-code interface to match your business requirements.