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Deliver faster, smarter customer connections with AI-driven call routing that adapts in real time. Lacy.ai intelligently routes every inbound and outbound call based on context, urgency, and customer history, ensuring each call is handled by the right person, without delay or confusion.
You're 3 clicks away from your first AI phone agent.
Create My Free AccountRoute calls across departments, locations, or teams—without needing IVRs or human operators. Lacy.ai uses intent recognition, CRM data, and caller behavior to make real-time routing decisions that optimize speed, outcomes, and satisfaction.
Prioritize new leads, returning prospects, or high-value opportunities by routing them to the right team instantly—before competitors even respond.
Ensure time-sensitive payment issues or appointment reminders reach the correct department without delay, improving customer outcomes and internal efficiency.
Automatically direct follow-ups or escalations to the right supervisor or specialist based on customer satisfaction score or call outcome.
Use CRM events, calendars, or business hours to control routing logic and create a seamless experience from first ring to resolution.
No scripts. No call trees. Just intelligent decisions, made in real time.
Match callers to agents based on past interactions, language, priority level, or geographic region—without asking them to press a button.
Transfer only when necessary, Lacy detects frustration, urgency, or confusion and escalates in seconds to the best available human.
Lacy adapts its routing logic with every call, learning what outcomes drive conversions and satisfaction—and adjusting accordingly.
Route based on deal stage, account type, or ticket status by syncing with your CRM or support platform in real time.
Instantly call back and route form leads to the appropriate rep based on product interest, urgency, or qualification score.
Create your free account to hear a live AI phone agent—fast, human-like, and built for real business calls.
Experience how our AI agents handle real conversations with customers. Create your free account now to see it in action.
Call This Agent NowSelect tone, goal, and use case for your AI phone agent.
Drag-and-drop logic, scheduling, and CRM sync capabilities.
Use 10 free minutes to test instantly. Buy minutes to go live.
