Call Performance
Track call volume, bookings, lead qualification, and AI phone agent outcomes from one executive performance view.
Turn qualified lead calls into calendar appointments, automatically.
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Explore six connected views, from call handling to the work that follows.
Track call volume, bookings, lead qualification, and AI phone agent outcomes from one executive performance view.
Build connected workflows that turn phone conversations into CRM updates, follow-ups, alerts, and business actions.
Review every customer conversation with recordings, transcripts, caller context, extracted outcomes, and call-level visibility.
Configure the AI phone agent experience, including voice, model, call handling, behavior, and assistant settings.
Build structured call experiences visually so teams can move faster without custom code for every call path.
Capture structured customer data from every conversation and pass it into prompts, systems, automations, and workflows.
Platform illustrations with sample data. Explore the live platform in your demo.
Capture the right details, find the scheduling path, and make the next step clear to the customer.
Lacy captures the service need, location, urgency, and details your team needs to qualify the opportunity.

Your qualification and scheduling rules guide the caller toward the appropriate appointment path.

The next step connects to your calendar, CRM, and confirmation workflow so the customer and team know what happens next.

Illustrative booking workflow. Confirmed appointments and appointment requests awaiting staff follow-up are different outcomes. Available actions depend on your connected systems and configured scheduling rules.
Book a Free 30-Minute Demo →Guide callers toward the right appointment path.
Use your qualification, service-area, availability, and scheduling rules to move a qualified request toward an appointment.
Keep the context behind every appointment.
Review call summaries, transcripts, recordings, and structured details so your team can understand the customer request.
Keep scheduling data connected.
Connect appointment information and call outcomes to your configured calendar, CRM, and business workflows.
Make the next step clear to the customer.
Trigger configured confirmations, reminders, team alerts, and follow-up after an appointment call.
Listen to real English-language inbound examples of Lacy answering calls, capturing details, recognizing customer needs, and moving each conversation toward the right next action.
Target orders a pallet of ice from SF Ice. The AI Phone Agent naturally confirms the request and applies its trained knowledge of the pallet’s weight and quantity.
Walgreens requests the minimum number of ice bags. The AI Phone Agent uses knowledge base logic to determine the correct quantity and handles the order naturally.
Southwest Airlines orders a pallet of ice and updates the delivery address. The AI Phone Agent reasons through both requests and completes the call in a natural, human-like way.
These are customer calls handled for San Francisco Ice Company. Target, Walgreens, and Southwest Airlines are callers in these examples, not presented as direct Lacy.ai customers or endorsements. Sensitive details may be redacted for privacy.
These English-language inbound recordings demonstrate call handling and order intake for San Francisco Ice. They are not multilingual or appointment-booking demonstrations. Your language and scheduling workflows are configured and tested for your business.
Lacy.ai helps HVAC, roofing, plumbing, electrical, remodeling, windows, flooring, landscaping, pest control, garage door, restoration, pool service, and other home service companies answer calls, qualify homeowners, schedule appointments, send confirmations, and sync booking data to your CRM.
Lacy captures the service need, location, urgency, and the details needed to find the right appointment.
Lacy follows your qualification and scheduling rules to match the request with an appropriate appointment path.
The booking outcome moves into your calendar, CRM, and configured confirmation workflows so your team has the next step.
Example workflow. Supported actions depend on your connected systems and configured business rules.
The phone call is where the appointment is won.
A homeowner calling about no AC, a roof leak, a broken water heater, an electrical issue, or a remodeling estimate is not just asking a question. They are deciding who to trust.
Lacy.ai answers the call, identifies the service need, collects the right details, and moves the homeowner toward a scheduled appointment while they are still engaged.
Book repairs, tune-ups, replacements, emergency visits, water heater service, drain calls, and urgent requests.
Schedule inspections, leak assessments, storm damage appointments, replacement consultations, and emergency intake.
Book consultations for panels, outlets, lighting, generators, kitchens, bathrooms, basements, and additions.
Schedule replacement consultations, treatments, inspections, recurring service, lawn care, and design requests.
Appointment conversion changes the economics of your business. You do not always need more leads. Sometimes, you need more of your existing lead calls to become booked appointments.
Lacy.ai gives home service teams the platform to run AI Phone Agents, manage scheduling workflows, review calls, track performance, and connect appointment data to the tools your business already uses.
A booked appointment should not create more admin work. When a homeowner schedules an appointment, that information needs to move into the systems your team uses.
Lacy.ai helps connect the phone call to your CRM, calendar, confirmations, reminders, internal alerts, and follow-up workflows so sales, dispatch, operations, technicians, managers, and marketing stay aligned.
Use the platform to manage appointment-focused AI Phone Agents, review call outcomes, monitor performance, and connect scheduling data to your CRM, calendar, and workflows.
Connect appointment outcomes to CRM updates, confirmations, internal alerts, callback requests, reminders, reschedules, and follow-up workflows.
Create workflows for booked appointments, callback requests, reschedules, confirmations, reminders, and CRM updates.
Support voice-based scheduling experiences that help route homeowners into the right appointment path.
Review appointment calls, summaries, recordings, transcripts, extracted variables, and booking outcomes.
Use optimization recommendations to improve qualification questions, scheduling logic, call handling, and booking outcomes.
Lacy.ai answers, qualifies the caller, captures the service need, identifies urgency, moves the customer toward booking, and syncs the outcome into your systems.
Every trade has a different scheduling conversation. Lacy.ai helps your AI Phone Agent ask the right questions and guide the homeowner toward the right appointment type.
Book repair calls, maintenance visits, replacement estimates, tune-ups, and emergency service requests.
Schedule roof inspections, leak assessments, storm damage appointments, replacement consultations, and insurance-related visits.
Book drain cleaning, leak repair, water heater service, fixture replacement, and emergency plumbing calls.
Schedule panel upgrades, outlet issues, lighting projects, generator consultations, and safety inspections.
Book replacement consultations, design appointments, estimate calls, installation discussions, and project planning meetings.
Schedule treatments, inspections, recurring service, maintenance visits, and estimate appointments.
Lacy.ai helps home service businesses answer more calls, qualify more homeowners, and turn more qualified lead calls into appointments on the calendar.
If your team is missing calls, manually scheduling every lead, losing opportunities after-hours, or struggling to keep your CRM and calendar updated, Lacy.ai gives you a better way forward.
Answers for home service companies evaluating AI appointment scheduling, call qualification, CRM sync, calendar routing, reminders, and implementation support.
AI appointment scheduling helps home service businesses answer more calls, qualify more leads, reduce scheduling friction, and turn more homeowner conversations into booked appointments.
Lacy.ai gives your team the AI Phone Agent platform, scheduling automation, workflow intelligence, CRM connectivity, and implementation support needed to modernize appointment booking without overwhelming your office staff.
Answer more calls. Set more appointments. Book more jobs with Lacy.ai.
AI appointment scheduling by phone uses AI Phone Agents to answer calls, qualify homeowners, collect appointment details, guide scheduling, send confirmations, and update business systems.
Lacy.ai helps automate the call-to-calendar process. The AI Phone Agent answers the call, understands the service need, qualifies the caller, captures details, and moves the homeowner toward an appointment.
Yes. Lacy.ai is built to help home service companies turn more qualified lead calls into appointments on the calendar through a structured, consistent, appointment-focused call experience.
Yes. Lacy.ai can support scheduling workflows for HVAC, roofing, plumbing, electrical, remodeling, windows, flooring, landscaping, pest control, restoration, garage doors, pool service, and other home service businesses.
Yes. Lacy.ai can ask service-specific qualification questions based on your rules, such as service type, issue description, urgency, address, property type, preferred appointment time, and whether the caller is new or returning.
Yes. Lacy.ai can connect call outcomes to configured CRM workflows. One customer-specific Builder Prime deployment supports phone intake, appointment scheduling and post-call notes. Supported actions depend on the connected system, field mappings and scheduling rules. See the documented Builder Prime workflow.
When reviewing your setup, distinguish a confirmed appointment from an appointment request awaiting staff follow-up. Confirm which outcome your workflow supports and test that the saved record matches what the caller was told. Use the AI receptionist testing guide or schedule a workflow review.
Yes. Lacy.ai can support appointment confirmations, reminders, rescheduling requests, and follow-up triggers based on your implementation scope.
No. Lacy.ai provides both the AI Phone Agent platform and implementation support. Your team gets the software plus AI Optimization services to help configure appointment flows, qualification logic, CRM updates, reminders, testing, and performance improvements.
Map your qualification, availability, and confirmation workflow in a focused demo.
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