Pickup and destination
Capture pickup, destination, timing and contact details.
AI PHONE AGENTS FOR DELIVERY AND COURIER SERVICES
Keep every delivery call moving.
Give customers, senders, recipients, drivers, and operations teams a clear next step. Lacy.ai answers calls, captures structured delivery details, classifies the request, and routes the conversation into the workflow your team approves.
Book a Free 30-Minute DemoAnswerRespond while deliveries move
CaptureCollect the delivery context
RoutePrepare the right handoff
WHY IT MATTERS
Give operations the details behind the call.
Shipment context
Identify the shipment, request type and access instructions.
Approved next step
Route changes and exceptions through your approved process.
HOW IT WORKS
From a delivery call to a clear operational handoff.
01 / THE NEXT STEP
Answer
Support inbound, overflow, and after-hours calls using approved brand language. Identify the pickup, status, change, exception, callback, or supported path.
02 / THE NEXT STEP
Capture
Collect the structured delivery details required for that request type.
03 / THE NEXT STEP
Decide
Apply approved routing, escalation, notification, and callback rules. Create the configured handoff in the appropriate connected system or team queue.
Example workflow. Actions depend on your connected systems and configured business rules.
Book a Free 30-Minute DemoEXPLORE THE PLATFORM
See the tools behind every conversation.
Explore six connected views, from call handling to the work that follows.
Platform illustrations with sample data. Explore the live platform in your demo.
Real AI Phone Calls
Hear how Lacy handles real service business calls for San Francisco Ice.
Listen to real examples of Lacy answering calls, capturing details, recognizing customer needs, and moving each conversation toward the right next action.
Target pallet order
Target orders a pallet of ice from SF Ice. The AI Phone Agent naturally confirms the request and applies its trained knowledge of the pallet’s weight and quantity.
Walgreens ice order
Walgreens requests the minimum number of ice bags. The AI Phone Agent uses knowledge base logic to determine the correct quantity and handles the order naturally.
Southwest Airlines order
Southwest Airlines orders a pallet of ice and updates the delivery address. The AI Phone Agent reasons through both requests and completes the call in a natural, human-like way.
These are customer calls handled for San Francisco Ice Company. Target, Walgreens, and Southwest Airlines are callers in these examples, not presented as direct Lacy.ai customers or endorsements. Sensitive details may be redacted for privacy.
These are inbound order-handling examples from San Francisco Ice. Your call and appointment workflows are configured around your business and connected systems.
Book a Free 30-Minute DemoDESIGNED AROUND YOUR BUSINESS
Delivery intake, exceptions and connected handoffs
Explore the details that matter to your team.
A controlled workflow your team can trust.
Lacy.ai follows the request types, fields, routing rules, permissions, and human escalation paths approved for your operation.
One front door for every delivery call.
Configure Lacy.ai around your service areas, hours, intake fields, escalation paths, operating policies, and connected systems.
Pickup requests
Capture account, pickup, destination, timing, package, contact, and approved handling details.
Status questions
Identify the caller and shipment context, then route the request to the approved response path.
Address changes
Collect corrected addresses, access notes, contact changes, and requested delivery instructions.
Delivery exceptions
Classify failed-delivery questions, recipient issues, missing access information, and time-sensitive requests.
After-hours coverage
Separate routine requests from calls that require urgent response or a scheduled callback.
Connected handoffs
Send structured call outcomes to configured CRM, task, API, webhook, notification, or workflow connections.
Keep the call context attached to the request.
Courier operations move quickly. A vague voicemail creates extra work for customer service, dispatch, drivers, account teams, and operations. Lacy.ai collects the caller's context and gives the next team a cleaner handoff.
Caller I need to correct the delivery address and add building access instructions.
Lacy.ai I can capture the corrected details and route them to the right team for review.
QUESTIONS, ANSWERED
Frequently asked questions.
Can Lacy.ai answer courier calls after hours?
Yes. It can be configured for inbound, overflow, and after-hours coverage with approved request types, disclosures, escalation paths, and callback rules.
Can it take a new pickup request?
It can capture approved pickup information. Whether the request becomes an order, quote request, or callback depends on the connected system and workflow configuration.
Can it provide delivery status?
It can route a status request to the approved response path. Current status can only be referenced when a verified integration provides that information.
Can it handle address changes?
It can collect corrected details and create the approved handoff. Changes requiring operational confirmation remain subject to human review.
Can urgent delivery issues reach a person?
Yes. Your team defines the conditions, recipient, required intake, fallback, and escalation process.
Can Lacy.ai update our systems?
It can support connected updates through available APIs, webhooks, CRM integrations, and workflow automation after permissions and fields are verified.
SEE LACY.AI IN ACTION
Map the intake, exceptions, and handoffs that matter most.
Show us how your team handles pickups, delivery questions, exceptions, after-hours calls, and operational follow-up. We will help identify where a Lacy.ai workflow can move callers toward the right next step.
Book a Free 30-Minute Demo