Service type
Understand whether the caller needs recurring, deep or move-out cleaning.
AI PHONE AGENTS FOR HOME CLEANING
Turn cleaning calls into booked jobs.
Lacy answers customer calls 24/7, captures the details your team needs, schedules appointments, and follows up by phone, text, or email, so your cleaners can stay focused on the work.
Book a Free 30-Minute DemoAnswerRespond while your team works
QualifyUnderstand the cleaning request
ConnectBook, route and follow up
WHY IT MATTERS
A useful cleaning request starts with the right details.
Property details
Capture property details and service-area fit.
Preferred timing
Collect the preferred date before booking or routing.
HOW IT WORKS
From the customer call to a prepared cleaning team.
01 / THE NEXT STEP
Answer
Respond in your company’s voice, including nights, weekends, and overflow periods.
02 / THE NEXT STEP
Qualify
Ask approved questions and capture structured details.
03 / THE NEXT STEP
Book or route
Offer an appointment, transfer the caller, or create the next task. Send confirmations and continue by text, email, or phone.
Example workflow. Actions depend on your connected systems and configured business rules.
Book a Free 30-Minute DemoEXPLORE THE PLATFORM
See the tools behind every conversation.
Explore six connected views, from call handling to the work that follows.
Platform illustrations with sample data. Explore the live platform in your demo.
Real AI Phone Calls
Hear how Lacy handles real service business calls for San Francisco Ice.
Listen to real examples of Lacy answering calls, capturing details, recognizing customer needs, and moving each conversation toward the right next action.
Target pallet order
Target orders a pallet of ice from SF Ice. The AI Phone Agent naturally confirms the request and applies its trained knowledge of the pallet’s weight and quantity.
Walgreens ice order
Walgreens requests the minimum number of ice bags. The AI Phone Agent uses knowledge base logic to determine the correct quantity and handles the order naturally.
Southwest Airlines order
Southwest Airlines orders a pallet of ice and updates the delivery address. The AI Phone Agent reasons through both requests and completes the call in a natural, human-like way.
These are customer calls handled for San Francisco Ice Company. Target, Walgreens, and Southwest Airlines are callers in these examples, not presented as direct Lacy.ai customers or endorsements. Sensitive details may be redacted for privacy.
These are inbound order-handling examples from San Francisco Ice. Your call and appointment workflows are configured around your business and connected systems.
Book a Free 30-Minute DemoDESIGNED AROUND YOUR BUSINESS
Cleaning workflows, coverage and implementation
Explore the details that matter to your team.
A complete workflow, not another voicemail box
Example workflow. Available actions depend on connected systems and configured business rules.
● New cleaning inquiry · AI answering
✓ Ready to book, quote, or route
THE CALLS THAT MATTER
Handle every high-value cleaning request
Give each caller a fast, consistent experience while your team stays in the field.
Recurring cleaning quotes
Collect property details, frequency, service area, and timing before the lead reaches your team.
One-time and deep cleans
Identify cleaning type, date, property size, access notes, and requested add-ons.
Move-in and move-out
Capture deadlines and property information, then book or route the request.
Booking and rescheduling
Help customers choose a time, change an appointment, or contact your team.
After-hours questions
Answer configured questions so valuable inquiries do not sit in voicemail.
Complex-call transfers
Route exceptions and urgent or valuable opportunities using approved rules.
STRUCTURED INTAKE
Collect the details before your team responds
Configure Lacy around the information your cleaning company actually needs.
CONNECTED OPERATIONS
Keep every conversation moving
Connect Lacy to calendars, CRM, and workflow tools so captured information reaches the systems your team uses.
PROOF BEFORE PROMISES
See how the call works before you launch
Listen to real AI Phone Agent examples, then map a workflow around your services, intake questions, transfer rules, and scheduling process.
COMMON QUESTIONS
Coverage at a glance
Answers after hours
Books and reschedules
Routes complex calls
QUESTIONS, ANSWERED
Frequently asked questions.
Can Lacy answer calls after hours?
Yes. A configured agent can answer 24/7, handle approved questions, capture the inquiry, and book or route according to your rules.
Can it collect information for a quote?
Yes. Capture address, property size, cleaning type, frequency, timing, pets, access notes, and add-ons.
Can customers book or reschedule?
Lacy can support scheduling when connected to your approved calendar or scheduling workflow.
Can it check our service area?
Yes. Service-area questions can be built into intake so requests are handled consistently.
What if the AI does not know an answer?
Define the fallback: capture a message, create a task, or transfer to an approved person.
Can Lacy follow up after the call?
Yes. Continue by SMS, email, or outbound call for confirmations, reminders, and lead follow-up.
SEE LACY.AI IN ACTION
Build an AI Phone Agent around the way your cleaning company works.
YOUR NEXT CALL CAN BE THE DEMO
Book a Free 30-Minute Demo