Call Performance
Track call volume, bookings, lead qualification, and AI phone agent outcomes from one executive performance view.
PLATFORM SECURITY & PRIVACY
Customer Conversations. Responsible Controls.
Security, privacy, and governance for business phone operations.
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DefineConfigure the call rules
ControlSingle-admin app access
ReviewSupported activity and outcomes
Platform safeguards. Communication guidance.
This page covers Lacy.ai platform security, data privacy, access, and deployment reviews.
Planning AI disclosures, consent, call recording, or SMS workflows? Visit the dedicated resource center.
Explore the AI Communication Compliance Resource Center →EXPLORE THE PLATFORM
See the tools behind every conversation.
Explore six connected views, from call handling to the work that follows.
Platform illustrations with sample data. Explore the live platform in your demo.
HOW IT WORKS
Clear rules. Controlled access. Human oversight.
Lacy.ai is designed with encryption, access controls, auditability, and privacy support across customer calls, workflows, and connected systems.
01 / THE NEXT STEP
Define the call rules.
Configure the instructions, information, and next steps your AI Phone Agent uses.
02 / THE NEXT STEP
One app admin. A connected team.
One admin accesses the Lacy.ai app. Multiple team members will be able to collaborate in separate support and project channels outside the app.
03 / THE NEXT STEP
Review and improve.
Review supported call and workflow activity, then refine the configuration with your team.
Available controls and actions depend on your plan, connected systems, and configured business rules.
Book a Free 30-Minute DemoBUILT AROUND YOUR BUSINESS
Controls for business phone operations.
Access Control
One admin in the app.
◎App admin → Team support
Explore access control
The Lacy.ai app currently has one admin user. Team collaboration takes place through separate support and project channels, outside the app.
Data Encryption
Protection across the data lifecycle.
◇In transit + At rest
Explore data encryption
Call data, transcripts, and workflow outputs are encrypted at rest and in transit.
Monitoring
Visibility into platform activity.
◉Activity → Visibility
Explore monitoring
Platform activity is monitored to help identify operational and security events.
Audit Logs
Review supported account activity.
☷Record → Review
Explore audit logs
Auditable logs provide visibility into supported account and workflow activity.
Real AI Phone Calls
Hear how Lacy handles real service business calls for San Francisco Ice.
Listen to real English-language inbound examples of Lacy answering calls, capturing details, recognizing customer needs, and moving each conversation toward the right next action.
Target pallet order
Target orders a pallet of ice from SF Ice. The AI Phone Agent naturally confirms the request and applies its trained knowledge of the pallet’s weight and quantity.
Walgreens ice order
Walgreens requests the minimum number of ice bags. The AI Phone Agent uses knowledge base logic to determine the correct quantity and handles the order naturally.
Southwest Airlines order
Southwest Airlines orders a pallet of ice and updates the delivery address. The AI Phone Agent reasons through both requests and completes the call in a natural, human-like way.
These are customer calls handled for San Francisco Ice Company. Target, Walgreens, and Southwest Airlines are callers in these examples, not presented as direct Lacy.ai customers or endorsements. Sensitive details may be redacted for privacy.
These recordings demonstrate inbound call handling for San Francisco Ice. They are call examples, not evidence of security certification. Available controls depend on your deployment and configuration.
A CLOSER LOOK
The details, when you need them.
Security across the call lifecycle
Customer Conversations.Responsible Controls.
Available controls and actions depend on your plan, connected systems, and configured business rules.
Security across the call lifecycle.
Customer calls can contain important business information. The platform supports encryption, access controls, monitoring, and audit logs across supported call and workflow activity.
Controls for business phone operations.
Privacy, governance and security review
Responsible data handling.
Lacy.ai supports privacy-conscious AI phone automation for businesses that need control over call data, customer records, transcripts, and workflow activity.
GDPR Support
Supports privacy workflows for access, deletion, retention, and data handling requests.
CCPA Support
Helps businesses support consumer privacy expectations and data control requirements.
SOC 2 Program Coming Soon
Lacy.ai's SOC 2 program is coming soon.
ISO-Aligned Security Practices
Security practices are designed around recognized information security principles.
HIPAA-Ready Enterprise Options
Available for eligible healthcare and wellness use cases that require additional safeguards.
Keep your team in control.
Lacy.ai gives teams tools to manage AI behavior, review calls, improve quality, and keep conversations aligned with business rules.
Configure, review, and improve.
AI Prompt Editor
Control how agents greet, respond, qualify, route, and summarize calls.
Knowledge Base Management
Manage the information your AI phone agents use during conversations.
Flow Builder
Create structured call paths for intake, scheduling, support, qualification, and follow-up.
Call Review
Use transcripts, summaries, and outcomes to monitor quality and improve performance.
Visibility and data controls.
Lacy.ai helps businesses manage the data created by AI phone conversations, including call records, transcripts, outcomes, variables, and automation activity.
Your call data belongs to you. Lacy.ai does not sell, share, or use customer conversation data for external training.
Prepare for your security review.
For larger teams, multi-location businesses, and regulated industries, Lacy.ai can support vendor reviews, security documentation, privacy requirements, and implementation planning.
QUESTIONS, ANSWERED
Frequently asked questions.
Is Lacy.ai secure for business use?
Yes. Lacy.ai is designed with encryption, access controls, audit logs, privacy support, and responsible AI governance for business phone automation.
Does Lacy.ai encrypt customer data?
Yes. Data is protected at rest and in transit.
Does Lacy.ai support GDPR and CCPA?
Yes. Lacy.ai supports privacy workflows aligned with GDPR and CCPA requirements.
Is Lacy.ai HIPAA-ready?
HIPAA-ready enterprise options are available for eligible healthcare use cases that require additional safeguards.
Does Lacy.ai provide audit logs?
Yes. Lacy.ai supports auditable logs for relevant account, workflow, and system activity.
Can Lacy.ai support enterprise security reviews?
Yes. Lacy.ai can support security documentation, vendor reviews, privacy documentation, and enterprise implementation planning.
SEE LACY.AI IN ACTION
Plan the deployment. Review the safeguards.
Talk with Lacy.ai about security documentation, privacy requirements, and the controls available for your deployment.
Book a Free 30-Minute Demo