Multilingual AI phone support

Multilingual Support for AI Phone Agents

Answer more customer calls in more languages, without expanding your front office.

Lacy.ai helps service businesses and home service companies use multilingual AI Phone Agents to answer calls, understand caller intent, qualify leads, schedule appointments, capture structured data, and trigger workflows across the languages your customers speak.

  • Answer calls in multiple languages
  • Understand service needs
  • Capture structured call details
  • Connect the next workflow
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Customer conversation connected to the next service action
Real AI Phone Calls

Hear how Lacy handles real service business calls for San Francisco Ice.

Hear English-language customer calls handled for San Francisco Ice. These examples demonstrate call handling and order intake; multilingual behavior is configured and tested for your business.

Target logo

Target pallet order

Target orders a pallet of ice from SF Ice. The AI Phone Agent naturally confirms the request and applies its trained knowledge of the pallet’s weight and quantity.

Walgreens logo

Walgreens ice order

Walgreens requests the minimum number of ice bags. The AI Phone Agent uses knowledge base logic to determine the correct quantity and handles the order naturally.

Southwest Airlines logo

Southwest Airlines order

Southwest Airlines orders a pallet of ice and updates the delivery address. The AI Phone Agent reasons through both requests and completes the call in a natural, human-like way.

These are customer calls handled for San Francisco Ice Company. Target, Walgreens, and Southwest Airlines are callers in these examples, not presented as direct Lacy.ai customers or endorsements. Sensitive details may be redacted for privacy.

How it works

A supported language. The same clear path to service.

01

Start with understanding.

A caller explains their service need in a supported language. Lacy responds and asks the next useful question.

Start with understanding.
02

Keep the important details.

Lacy captures the service need, location, urgency, and callback preferences as structured information.

Keep the important details.
03

Connect the team.

An organized request gives your team the context for a booking, callback, or configured workflow.

Connect the team.

Example Spanish conversation, not a recording. Language support and available actions depend on your agent configuration and connected systems.

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Make every caller feel understood

Service starts with being understood.

Multilingual support with Lacy.ai allows AI Phone Agents to communicate with customers in multiple languages, helping your business answer more calls, reduce language barriers, and create a more accessible customer experience.

For service businesses, this matters because the phone call is often where the customer decides what happens next. They may need an appointment, delivery support, emergency repair, customer service, or a clear next step.

Inside the platform

One platform for multilingual customer calls.

Lacy.ai gives service teams the platform to run AI Phone Agents, configure call behavior, capture structured data, trigger workflows, connect systems, and monitor multilingual customer conversations from one operational layer.

Assistant Settings

Configure voice, language behavior, service logic, and brand-specific call instructions.

Multilingual Call History

Review summaries, transcripts, recordings, variables, and outcomes across multilingual calls.

Workflow Builder

Trigger booked appointments, dispatch alerts, callbacks, CRM updates, and follow-up.

CRM Sync

Move structured multilingual call data into records, appointments, and workflows.

A familiar customer, a clearer conversation

Make returning callers feel understood.

A customer can explain their service need in a supported language while Lacy captures the details your team needs for the next step.

From conversation to service team

Give your team a useful handoff.

Language, service need, urgency, and callback preferences become an organized request. Your dispatcher can focus on arranging the right next step.

Service business use cases

More callers understood.
More useful outcomes.

Support the customer conversations your team handles every day, with language behavior configured around your business.

01

Home service appointment call

A homeowner calls about HVAC repair, plumbing service, roofing inspection, electrical work, pest control, restoration, or another service need.

02

Urgent service request

A caller reports no heat, a leak, water damage, a broken garage door, or another urgent request that needs routing.

03

Delivery or order support

A customer calls about an ice delivery, route update, order issue, missed delivery, or operational support question.

04

Existing customer support

A returning customer needs appointment help, service support, warranty information, an account update, or a callback.

05

Lead qualification

A prospect calls about a service, estimate, consultation, or project and needs to be qualified for sales or operations.

06

Dispatch intake

Operations teams receive cleaner details across languages for urgency, location, access instructions, service type, and next steps.

07

After-hours coverage

Answer overflow and after-hours calls from multilingual callers, capture details, classify urgency, and trigger follow-up.

08

CRM-connected support

Move summaries, structured variables, caller intent, appointment needs, and follow-up actions into connected systems.

Connected voice operations

Keep the language personal.
Keep the work connected.

Lacy.ai helps service businesses connect multilingual conversations to CRMs, calendars, dispatch tools, workflow automation, reporting dashboards, and internal team alerts.

CRM syncAppointment schedulingCall routingDispatch intakePost-call summariesCustomer follow-up
See it with your business

Explore the languages and call flows your business needs.

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Questions, answered

Frequently asked questions.

What is multilingual support for AI Phone Agents?

Multilingual support for AI Phone Agents allows businesses to answer and manage customer calls in multiple languages using AI voice automation.

How does Lacy.ai support multilingual customer calls?

Lacy.ai helps AI Phone Agents understand caller intent, ask follow-up questions, collect details, summarize calls, capture structured variables, and trigger workflows across multilingual conversations.

Who should use multilingual AI phone support?

It is valuable for service businesses, home service companies, delivery operations, dispatch teams, support teams, B2B service companies, and appointment-based businesses.

Can Lacy.ai help home service companies support multilingual callers?

Yes. Lacy.ai can support multilingual calls for HVAC, roofing, plumbing, electrical, remodeling, pest control, landscaping, garage doors, restoration, windows, flooring, pools, and more.

Can multilingual AI Phone Agents book appointments?

Yes. Lacy.ai can support appointment scheduling workflows where multilingual callers are guided toward booking, confirmation, rescheduling, or follow-up based on your business rules.

Can Lacy.ai capture structured data from multilingual calls?

Yes. Lacy.ai can help capture caller name, phone number, address, service type, urgency, appointment status, callback request, call outcome, summary, transcript, and follow-up requirement.

Can Lacy.ai connect multilingual calls to my CRM?

Yes. Lacy.ai can support CRM-connected workflows that sync call summaries, outcomes, structured variables, appointment details, callback needs, and follow-up actions.

Can Lacy.ai connect with tools like ServiceTitan and OnFleet?

Yes. Lacy.ai can support integrations with tools like ServiceTitan, OnFleet, CRMs, calendars, dispatch tools, workflow platforms, and other business systems depending on APIs, webhooks, and implementation scope.

Can multilingual support help with after-hours calls?

Yes. Lacy.ai can help service businesses answer after-hours and overflow calls from multilingual callers, capture details, route urgent requests, and trigger follow-up workflows.

Is Lacy.ai only multilingual call answering software?

No. Lacy.ai provides AI Phone Agents, multilingual support, call automation, appointment scheduling, CRM sync, workflow automation, analytics, integrations, and implementation support.

Does Lacy.ai provide implementation support?

Yes. Lacy.ai provides both the platform and implementation support to help configure multilingual call flows, workflows, integrations, testing, and performance improvements.

NEXT STEPS: BOOK A DEMO

Stop losing jobs to missed calls.

Lacy.ai helps home service teams answer more calls, qualify more leads, book more appointments, and sync every outcome to the CRM, calendar, and workflows they already use.

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