Call Performance
Track call volume, bookings, lead qualification, and AI phone agent outcomes from one executive performance view.
MULTILINGUAL SUPPORT
Multilingual Support for AI Phone Agents
Answer more customer calls in more languages, without expanding your front office.
Book a Free 30-Minute Demo
UnderstandStart in a supported language
CaptureKeep the service details together
ConnectGive your team a useful next step
EXPLORE THE PLATFORM
See the tools behind every conversation.
Explore six connected views, from call handling to the work that follows.
Platform illustrations with sample data. Explore the live platform in your demo.
HOW IT WORKS
A supported language. The same clear path to service.
Help callers explain what they need, then give your team the details to move the request forward.
01 / THE NEXT STEP
Start with understanding.
A caller explains their service need in a supported language. Lacy responds and asks a useful follow-up question.
02 / THE NEXT STEP
Keep the important details.
Service need, location, urgency, and callback preferences become structured details your team can use.
03 / THE NEXT STEP
Connect the team.
Your team receives an organized request with the context for a booking, callback, or configured workflow.
Illustrative Spanish conversation, not a recording. Language support and available actions depend on your agent configuration and connected systems.
Book a Free 30-Minute DemoBUILT AROUND YOUR BUSINESS
One platform for multilingual customer calls.
Assistant Settings
Shape the call around your language and service rules.
✓Your rules → Call behavior
Explore assistant settings
Configure voice, language behavior, service logic, and brand-specific call instructions.
Multilingual Call History
Review the conversation and what happened next.
≡Conversation → Clear record
Explore multilingual call history
Review summaries, transcripts, recordings, variables, and outcomes across multilingual calls.
Workflow Builder
Turn the request into the next configured action.
↗Request → Next action
Explore workflow builder
Trigger booked appointments, dispatch alerts, callbacks, CRM updates, and follow-up.
CRM Sync
Keep customer details connected to your systems.
↔Call details → Customer record
Explore crm sync
Move structured multilingual call data into records, appointments, and workflows.
Real AI Phone Calls
Hear how Lacy handles real service business calls for San Francisco Ice.
Listen to real English-language inbound examples of Lacy answering calls, capturing details, recognizing customer needs, and moving each conversation toward the right next action.
Target pallet order
Target orders a pallet of ice from SF Ice. The AI Phone Agent naturally confirms the request and applies its trained knowledge of the pallet’s weight and quantity.
Walgreens ice order
Walgreens requests the minimum number of ice bags. The AI Phone Agent uses knowledge base logic to determine the correct quantity and handles the order naturally.
Southwest Airlines order
Southwest Airlines orders a pallet of ice and updates the delivery address. The AI Phone Agent reasons through both requests and completes the call in a natural, human-like way.
These are customer calls handled for San Francisco Ice Company. Target, Walgreens, and Southwest Airlines are callers in these examples, not presented as direct Lacy.ai customers or endorsements. Sensitive details may be redacted for privacy.
These English-language inbound recordings demonstrate call handling and order intake for San Francisco Ice. They are not multilingual or appointment-booking demonstrations. Your language and scheduling workflows are configured and tested for your business.
A CLOSER LOOK
The details, when you need them.
Multilingual support overview
Lacy.ai helps service businesses and home service companies use multilingual AI Phone Agents to answer calls, understand caller intent, qualify leads, schedule appointments, capture structured data, and trigger workflows across the languages your customers speak.
Answer calls in multiple languages
Understand service needs
Capture structured call details
Connect the next workflow
Language, context and customer service
A caller explains their service need in a supported language. Lacy responds and asks the next useful question.
Lacy captures the service need, location, urgency, and callback preferences as structured information.
An organized request gives your team the context for a booking, callback, or configured workflow.
Example Spanish conversation, not a recording. Language support and available actions depend on your agent configuration and connected systems.
Service starts with being understood.
Multilingual support with Lacy.ai allows AI Phone Agents to communicate with customers in multiple languages, helping your business answer more calls, reduce language barriers, and create a more accessible customer experience.For service businesses, this matters because the phone call is often where the customer decides what happens next. They may need an appointment, delivery support, emergency repair, customer service, or a clear next step.
Structured handoffs and platform controls
One platform for multilingual customer calls.
Lacy.ai gives service teams the platform to run AI Phone Agents, configure call behavior, capture structured data, trigger workflows, connect systems, and monitor multilingual customer conversations from one operational layer.
Make returning callers feel understood.
A customer can explain their service need in a supported language while Lacy captures the details your team needs for the next step.
Service use cases and implementation
Give your team a useful handoff.
Language, service need, urgency, and callback preferences become an organized request. Your dispatcher can focus on arranging the right next step.
More callers understood.More useful outcomes.
Support the customer conversations your team handles every day, with language behavior configured around your business.
Home service appointment call
A homeowner calls about HVAC repair, plumbing service, roofing inspection, electrical work, pest control, restoration, or another service need.
Urgent service request
A caller reports no heat, a leak, water damage, a broken garage door, or another urgent request that needs routing.
Delivery or order support
A customer calls about an ice delivery, route update, order issue, missed delivery, or operational support question.
Existing customer support
A returning customer needs appointment help, service support, warranty information, an account update, or a callback.
Lead qualification
A prospect calls about a service, estimate, consultation, or project and needs to be qualified for sales or operations.
Dispatch intake
Operations teams receive cleaner details across languages for urgency, location, access instructions, service type, and next steps.
After-hours coverage
Answer overflow and after-hours calls from multilingual callers, capture details, classify urgency, and trigger follow-up.
CRM-connected support
Move summaries, structured variables, caller intent, appointment needs, and follow-up actions into connected systems.
Keep the language personal.Keep the work connected.
Lacy.ai helps service businesses connect multilingual conversations to CRMs, calendars, dispatch tools, workflow automation, reporting dashboards, and internal team alerts.
QUESTIONS, ANSWERED
Frequently asked questions.
What is multilingual support for AI Phone Agents?
Multilingual support for AI Phone Agents allows businesses to answer and manage customer calls in multiple languages using AI voice automation.
How does Lacy.ai support multilingual customer calls?
Lacy.ai helps AI Phone Agents understand caller intent, ask follow-up questions, collect details, summarize calls, capture structured variables, and trigger workflows across multilingual conversations.
Who should use multilingual AI phone support?
It is valuable for service businesses, home service companies, delivery operations, dispatch teams, support teams, B2B service companies, and appointment-based businesses.
Can Lacy.ai help home service companies support multilingual callers?
Yes. Lacy.ai can support multilingual calls for HVAC, roofing, plumbing, electrical, remodeling, pest control, landscaping, garage doors, restoration, windows, flooring, pools, and more.
Can multilingual AI Phone Agents book appointments?
Yes. Lacy.ai can support appointment scheduling workflows where multilingual callers are guided toward booking, confirmation, rescheduling, or follow-up based on your business rules.
Can Lacy.ai capture structured data from multilingual calls?
Yes. Lacy.ai can help capture caller name, phone number, address, service type, urgency, appointment status, callback request, call outcome, summary, transcript, and follow-up requirement.
Can Lacy.ai connect multilingual calls to my CRM?
Yes. Lacy.ai can support CRM-connected workflows that sync call summaries, outcomes, structured variables, appointment details, callback needs, and follow-up actions.
Can Lacy.ai connect with tools like ServiceTitan and OnFleet?
Yes. Lacy.ai can support integrations with tools like ServiceTitan, OnFleet, CRMs, calendars, dispatch tools, workflow platforms, and other business systems depending on APIs, webhooks, and implementation scope.
Can multilingual support help with after-hours calls?
Yes. Lacy.ai can help service businesses answer after-hours and overflow calls from multilingual callers, capture details, route urgent requests, and trigger follow-up workflows.
Is Lacy.ai only multilingual call answering software?
No. Lacy.ai provides AI Phone Agents, multilingual support, call automation, appointment scheduling, CRM sync, workflow automation, analytics, integrations, and implementation support.
Does Lacy.ai provide implementation support?
Yes. Lacy.ai provides both the platform and implementation support to help configure multilingual call flows, workflows, integrations, testing, and performance improvements.
SEE LACY.AI IN ACTION
Keep the language personal. Keep the work connected.
Explore the languages and call flows your business needs.
Book a Free 30-Minute Demo