Call Performance
Track call volume, bookings, lead qualification, and AI phone agent outcomes from one executive performance view.
APIS & WEBHOOKS
Connect AI Phone Agents to Your Business Systems
Connect every AI phone call to the systems that run your business.
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Look upGet information during a call
SendShare the structured outcome
VerifyTest the connected action
EXPLORE THE PLATFORM
See the tools behind every conversation.
Explore six connected views, from call handling to the work that follows.
Platform illustrations with sample data. Explore the live platform in your demo.
HOW IT WORKS
From customer request to connected action.
Give the caller useful information and give operations the context to act.
01 / THE NEXT STEP
Look up the customer.
Check appointment availability, look up a customer record, validate a service area, check order status, or trigger configured dispatch logic.
02 / THE NEXT STEP
Give operations the full picture.
Send the call summary, urgency, service address, and next action into the tools your team uses. Less copying between systems; a clearer handoff to the dispatcher.
03 / THE NEXT STEP
Connect and test.
Configure the available APIs and webhooks, test the complete workflow, and review the result.
Illustrative examples. Actions depend on your configured systems, available APIs, and business rules.
Book a Free 30-Minute DemoBUILT AROUND YOUR BUSINESS
The right action. At the right moment.
During the call
Return information while the caller is still there.
↔Request → Live result
Explore during the call
Check appointment availability, look up a customer record, validate a service area, check order status, or trigger configured dispatch logic.
After the call
Send the outcome where work happens.
↗Call completed → Next action
Explore after the call
Send a structured outcome, update the CRM, attach a summary or recording link, create a follow-up task, or notify dispatch.
Post-Call Variables
Keep the important details structured.
≡Conversation → Useful fields
Explore post-call variables
Structure call data before sending it to systems.
Workflow Builder
Connect the event to your business rules.
✓Outcome → Configured workflow
Explore workflow builder
Turn call outcomes into automated business actions.
Real AI Phone Calls
Hear how Lacy handles real service business calls for San Francisco Ice.
Listen to real English-language inbound examples of Lacy answering calls, capturing details, recognizing customer needs, and moving each conversation toward the right next action.
Target pallet order
Target orders a pallet of ice from SF Ice. The AI Phone Agent naturally confirms the request and applies its trained knowledge of the pallet’s weight and quantity.
Walgreens ice order
Walgreens requests the minimum number of ice bags. The AI Phone Agent uses knowledge base logic to determine the correct quantity and handles the order naturally.
Southwest Airlines order
Southwest Airlines orders a pallet of ice and updates the delivery address. The AI Phone Agent reasons through both requests and completes the call in a natural, human-like way.
These are customer calls handled for San Francisco Ice Company. Target, Walgreens, and Southwest Airlines are callers in these examples, not presented as direct Lacy.ai customers or endorsements. Sensitive details may be redacted for privacy.
These English-language inbound recordings demonstrate call handling and order intake for San Francisco Ice. These recordings do not demonstrate a particular integration. Connected actions depend on your systems and configured workflow.
A CLOSER LOOK
The details, when you need them.
APIs, webhooks and connected systems
Lacy.ai helps service businesses and home service teams use APIs and webhooks to connect AI Phone Agents to CRMs, calendars, dispatch tools, field service platforms, workflow automation, reporting systems, and internal business applications.
How connected actions work
Confirm the next step.
Once the appointment details are ready, your configured workflow can send a confirmation and share the job details with the service team.
Illustrative example. Actions depend on your configured systems and business rules.
Give every call a connection to your business.
APIs and webhooks connect your AI Phone Agent to your business systems.
An API allows systems to exchange data and take actions. A webhook sends information from one system to another when something happens, such as a completed call, booked appointment, callback request, urgent issue, CRM update, or workflow trigger.
During-call and post-call controls
The right action.At the right moment.
Some actions need to happen during the call. Others need to happen after. Lacy.ai supports the full call automation lifecycle through live actions, structured variables, webhooks, and workflow automation.
Configure the connection.Follow the outcome.
Run live API actions during active customer calls.
A connected call.A timely confirmation.
Service use cases and implementation
From a customer request to work your team can act on.
The value is not only that Lacy.ai can answer the phone. The value is that every conversation can become a structured event your business can act on.
Home service lead intake
A homeowner calls about HVAC repair, roofing, plumbing, electrical, windows, remodeling, or pest control. Lacy.ai captures the lead details and sends them into your CRM or scheduling workflow.
Dispatch request automation
A customer reports water damage, no cooling, a broken garage door, a delivery issue, or a maintenance problem. Lacy.ai captures urgency and triggers dispatch or operations alerts.
Appointment workflow automation
A qualified caller requests an appointment. Lacy.ai captures the details and can help trigger calendar updates, confirmations, reminders, and CRM changes.
Delivery and order workflows
A customer calls about delivery status, order timing, service location, or an urgent update. Lacy.ai captures the request and connects it to the correct operations workflow.
CRM record updates
A customer calls, shares new information, requests service, books an appointment, or needs support. Lacy.ai can help update the record, lead status, call outcome, and follow-up task.
Analytics and reporting events
A call is completed, qualified, booked, escalated, or flagged for follow-up. Lacy.ai can help send reporting events to dashboards, analytics tools, or internal systems.
Connected with your business in mind.
Lacy.ai provides the platform and implementation support to plan what data should move, where it should go, and when it should trigger an action.
Map the call outcome
Define the service details, variables, and events each workflow needs.
Connect and test
QUESTIONS, ANSWERED
Frequently asked questions.
What are APIs and webhooks for AI Phone Agents?
APIs and webhooks allow AI Phone Agents to send, receive, and trigger data between phone conversations and business systems. They help connect call outcomes to CRMs, calendars, dispatch tools, workflow systems, reporting tools, and internal applications.
How does Lacy.ai use APIs and webhooks?
Lacy.ai can use APIs and webhooks to send structured call data, trigger workflows, update records, support mid-call actions, notify teams, create tasks, and connect conversations to business systems.
Can Lacy.ai connect to ServiceTitan and OnFleet?
Yes. Lacy.ai can help connect AI Phone Agent workflows to systems like ServiceTitan, OnFleet, CRMs, calendars, dispatch tools, workflow platforms, and custom systems depending on available APIs, webhooks, and implementation scope.
What call data can be sent through webhooks?
Webhook payloads can include caller name, phone number, email, service address, service type, urgency, appointment status, callback request, call outcome, disposition, summary, transcript link, recording link, and workflow status.
Can APIs and webhooks support live mid-call actions?
Yes. APIs and webhooks can support customer lookup, appointment availability checks, service area validation, order status lookup, routing logic, dispatch alerts, and workflow triggers.
Can Lacy.ai update my CRM after a call?
Yes. Lacy.ai can support CRM-connected workflows that update contacts, leads, opportunities, call notes, summaries, appointment statuses, follow-up tasks, and pipeline stages.
Do APIs and webhooks require custom development?
Some workflows can be configured with lighter setup, while more advanced use cases may require API, webhook, or custom integration planning. Lacy.ai provides implementation support to help design, configure, test, and optimize these workflows.
Who should use Lacy.ai APIs and webhooks?
They are ideal for service businesses, home service companies, field service teams, delivery operations, dispatch teams, B2B service companies, support teams, and appointment-based businesses that need phone calls connected to systems.
Is Lacy.ai only an API platform?
No. Lacy.ai provides AI Phone Agents, APIs, webhooks, workflow automation, CRM sync, analytics, multilingual support, mid-call tools, integrations, and implementation support for service businesses.
SEE LACY.AI IN ACTION
Connect the conversation. Keep the business moving.
Bring calls, customer records, scheduling, and follow-up together through APIs, webhooks, and implementation support from Lacy.ai.
Book a Free 30-Minute Demo