API Guidance
Review technical documentation for connecting Lacy.ai with your business systems.
API Docs
Lacy.ai API Docs
Access API support documentation for Lacy.ai AI Phone Agents, call automation, workflow automation, CRM sync, webhooks, and connected customer workflows.
Use the API docs to understand how Lacy.ai can connect phone conversations to your systems, trigger workflows, pass structured data, and support automation across sales, support, operations, and customer intake.
API Automation
From API endpoint to Lacy.ai workflow.
Connect business systems to Lacy.ai, pass structured data, trigger actions, and move call outcomes into the workflows your team already uses.
POST Create Lead
/leads/create
Push a new lead into a campaign or connected workflow.
GET List Calls
/calls/get-calls
Review call activity, call outcomes, and structured records.
POST Send SMS
/sms/send-sms
Trigger SMS follow-up from customer conversations.
GET Current User
/user/me
Confirm authenticated account and API access context.
API Support Docs
Jump into the API reference.
Use these direct links to open the specific API support documentation pages inside the Lacy.ai docs hub.
What You’ll Find in the API Docs
Technical guidance for connected call workflows.
Review technical documentation for connecting Lacy.ai with your business systems, webhooks, CRM workflows, lead intake, support routing, and operational automation.
Webhook Support
Learn how call events, post-call data, and workflow triggers can connect to external tools.
CRM and Workflow Integrations
Explore how AI Phone Agent data can support CRM sync, lead intake, support routing, and operations workflows.
Mid-Call and Post-Call Data
Understand how structured call data can move from conversation to workflow.
Built for Service Business Workflows
APIs and webhooks for real call operations.
Connect AI Phone Agent data to the systems your team uses to manage leads, customers, support, operations, dispatch, and workflow automation.
Home Services
Use APIs and webhooks to connect calls to lead intake, appointment workflows, customer records, dispatch alerts, and follow-up tasks.
B2B Services
Use APIs and webhooks to support commercial accounts, technical support intake, order workflows, delivery requests, CRM updates, and operational routing.
Common API Use Cases
Move call data into business action.
Lacy.ai API and webhook workflows help connect phone conversations to CRM records, support workflows, operations alerts, and automation systems.
CRM record creation
Lead status updates
Post-call summaries
Webhook events
Workflow triggers
Appointment handoffs
Support ticket creation
Dispatch notifications
Customer lookup
Call outcome updates
Structured call variables
Internal team notifications
API Docs FAQs
Frequently asked API questions.
Where can I find the Lacy.ai API documentation?
The API support docs are available through the Lacy.ai documentation hub at https://docs.lacy.ai.
What can the Lacy.ai API support?
Lacy.ai API and webhook workflows can support CRM sync, workflow automation, call data pass-through, post-call variables, customer intake, support routing, and operational notifications.
Are the API docs for developers?
Yes. The API docs are designed for technical teams, developers, implementation partners, and operators who need to connect Lacy.ai with business systems.
Can Lacy.ai connect to my CRM?
Lacy.ai can support CRM-connected workflows depending on your system, available APIs, webhooks, and implementation scope.
Where should non-technical users start?
Non-technical users should start with the Help Center or AI Phone Agents page before reviewing the API docs.
Get Started With Lacy.ai
Connect AI Phone Agents to your business systems.
Lacy.ai helps Home Services and B2B Services teams connect AI Phone Agents to the systems that run their business. Start with the API docs, then see how Lacy.ai can support your call automation workflows.
API Docs for AI Phone Agent Workflows
Lacy.ai API docs help teams connect AI Phone Agents to CRM records, workflow automation, customer intake, support routing, call data, and business systems.
The call creates the data. The API helps move it into action.