AI Phone Agents for Business | Lacy.ai
AI Voice Platform

AI Phone Agents
for Every Customer
Call

Lacy.ai gives your business AI phone agents that answer calls, qualify leads, book appointments, and trigger workflows in real time, 24/7, at any scale.

Try a Live AI Phone AgentBook a Demo
24/7
Always answering
0s
Wait time for callers
100%
Calls captured
3×
Faster speed to lead
Live Call: ActiveProcessing
BusinessAcme Roofing Co.
CallerInbound (555) ···· 4821
IntentAppointment Request
StatusQualifying lead
CRM Update
Book Slot
Send SMS
Intent classified: roof inspection
Slot identified: Tue 10am
CRM record created, lead qualified
Confirmation SMS queued
100%
Calls answered instantly
24/7
No staffing limits
3×
Speed to lead
Auto
CRM & workflow sync
Live
Real-time data capture
Hear It for Yourself

Listen to a Real
Customer Call

Hear how a Lacy.ai AI phone agent handles a real business conversation with no script, no actors, no staged environment.

Live Production CallReal CustomerUnscripted

Customer information redacted for privacy. Call conducted on live production system.

AI Phone Call: ProductionLive System
0:00 / 0:00San Francisco Ice Co.
Call Type
Inbound Order
Agent
Lacy.ai v2
Resolution
Order Confirmed
System
Live Production
Info Redacted
Live Production
Workflow Triggered
The Technology

What Are AI Phone Agents?

AI phone agents answer and place business calls without a live human on every conversation. They greet callers, understand intent, qualify leads, collect structured data, schedule appointments, and follow up through connected systems.

For growing businesses, they reduce missed opportunities, improve speed to lead, and create a consistent customer experience across inbound, outbound, and after-hours calls.

Lacy.ai is the AI voice layer between your customers and your business systems , turning every call into a structured workflow.

Inbound CallsOutbound CallsAfter-HoursHigh Volume
What happens on every call
Call Answered
Agent greets caller, establishes context
Intent Qualified
Questions asked, service need identified
Appointment Booked
Calendar connected, slot confirmed live
Workflow Triggered
CRM updated, SMS sent, follow-up queued
Every call. Automatically.Live System

Talk to a Live AI Phone Agent

Experience how Lacy.ai answers calls, qualifies customers, and moves conversations forward in real time.

Try a Live AI Phone AgentSee How It Works
Full Call Lifecycle

How Lacy.ai Answers, Qualifies,
Books, and Follows Up

From first ring to follow-up workflow. Every step is automated, every opportunity captured.

Step 01

Answer Every Call, 24/7

AI phone agents answer during business hours, after hours, weekends, and holidays , at any call volume, zero missed rings.

After HoursWeekendsPeak Volume
Step 02

Qualify Leads in Real Time

Ask the right questions, capture customer intent, identify service needs, and route each opportunity based on your business rules.

Intent DetectionSmart RoutingLead Score
Step 03

Book Appointments Faster

Connect to scheduling workflows so qualified callers move from interest to confirmed appointment without waiting for a callback.

Slot FoundBookedConfirmed
Step 04

Trigger Workflows Automatically

After each call, trigger CRM updates, SMS notifications, email follow-ups, internal alerts, and scheduling actions, instantly.

CRM UpdatedSMS SentEmail Queued
Not Just an AI Receptionist

Most voice tools stop at
answering the phone.

Lacy keeps going. Our AI captures call data in real time and turns every conversation into structured data that syncs with your CRM and systems.

That means every customer call can create a booked appointment, qualified lead, triggered workflow, dispatched job, sent message, updated record, or completed next step.

This is end-to-end call automation for real operations.

Appointment booked to calendar Booking
Lead qualified and scored Lead
Workflow triggered automatically Workflow
Job dispatched to field team Dispatch
Follow-up message sent Message
CRM record updated in real time CRM

Every call. Every time. No manual entry, no follow-up required, no step missed.

Inside the Platform

Everything You Need to
Run AI Phone at Scale

Configure agents, build workflows, review every call, and track performance in one connected AI voice workspace.

Full Image View Workflow Ready AI Voice Layer
Analytics 1122 × 1402 px

Call Performance

Track call volume, bookings, lead qualification, and AI phone agent outcomes from one executive performance view.

Monitor customer contact performance
Review call outcomes and trends
See operational intelligence in real time
The full screenshot is preserved with no cropping or distortion.
Lacy.ai call performance dashboard showing AI phone agent analytics, total calls, call outcomes, qualified leads, bookings, and operational performance metrics
Automation 1122 × 1402 px

Workflow Builder

Build connected workflows that turn phone conversations into CRM updates, follow-ups, alerts, and business actions.

Connect calls to business systems
Trigger actions after each call
Design workflows visually
Optimized for visibility, SEO, and premium product storytelling.
Lacy.ai visual workflow builder for designing AI phone agent automations, conversation flows, call logic, and connected business workflows
History 1448 × 1086 px

Call History and Transcripts

Review every customer conversation with recordings, transcripts, caller context, extracted outcomes, and call-level visibility.

View call records and outcomes
Review transcripts and recordings
Understand customer intent at scale
Built to make the product easy to understand at a glance.
Lacy.ai call history dashboard showing AI phone call records, transcripts, recordings, call status, customer details, and conversation history
Setup 1122 × 1402 px

Agent Configuration

Configure the AI phone agent experience, including voice, model, call handling, behavior, and core assistant settings.

Control agent behavior
Configure voice and language model
Customize customer call experience
Text stays above the product image on mobile for better readability.
Lacy.ai assistant settings screen for configuring AI phone agent voice, model, language, call duration, and call handling behavior
Builder 1122 × 1402 px

Flow Builder

Build structured call experiences visually so teams can move faster without writing custom code for every call path.

Create visual conversation paths
Guide callers to the right outcome
Standardize call handling at scale
The product image is fully visible inside a dedicated showcase stage.
Lacy.ai flow builder interface for creating visual conversation paths, call logic, and AI phone workflow automations
Data 1448 × 1086 px

Call Variables

Capture structured customer data from every phone conversation and pass it into prompts, systems, automations, and workflows.

Extract customer details from calls
Sync structured data into workflows
Turn voice conversations into usable data
Designed for premium presentation without sacrificing visibility.
Lacy.ai post call variables dashboard showing structured customer data captured from AI phone conversations and synced into workflows

Lacy.ai Platform Screenshot
Platform

Built for Inbound, Outbound,
and Workflow Automation

Inbound

Inbound Call Automation

Answer customer calls, route requests, qualify leads, collect details, and help customers take action , no hold queues.

Learn more
Outbound

Outbound AI Phone Agents

Follow up with leads, confirm appointments, reconnect with customers, and run campaign-based outreach at any scale.

Learn more
Scheduling

Appointment Scheduling

Help callers move from interest to booked appointment through connected scheduling workflows , no callbacks needed.

Learn more
Integrations

CRM Sync

Capture call outcomes and sync structured voice data with your CRM, customer records, and internal systems after every call.

Learn more
Pricing

Simple, Scalable Pricing

Start with an AI phone agent that can grow with your business, call volume, and automation needs , no enterprise contracts.

See pricing
Automation

Workflow Triggers

After every call, fire SMS alerts, email sequences, internal notifications, and custom automations to your existing stack.

Learn more

Listen to a Real Customer Call

Hear how a Lacy.ai AI phone agent handles a real business conversation from greeting to outcome.

Listen to a Real CallBook a Demo
Common Questions

AI Phone Agent FAQs

What is an AI phone agent?+

An AI phone agent answers or places business calls without a live human, speaking with customers, qualifying leads, and triggering follow-up actions automatically.

Can Lacy.ai answer inbound calls?+

Yes. Lacy.ai answers inbound calls, understands intent, collects details, and moves customers to the right next step in real time.

Can Lacy.ai make outbound calls?+

Yes. Lacy.ai supports outbound calling for lead follow-up, appointment reminders, customer outreach, and campaign-based calling at any scale.

Can AI phone agents book appointments?+

Yes. Lacy.ai qualifies callers and connects to scheduling workflows so customers move from phone call to booked appointment without any human intervention.

Does Lacy.ai sync with my CRM?+

Lacy.ai captures call data and triggers workflows that update your CRM, internal systems, and customer records automatically after every call.

How does Lacy.ai help improve ROI?+

Lacy.ai reduces missed calls, responds faster, qualifies more leads, and automates follow-up after every call, turning phone volume into revenue.

Get Started

See it live in 20 minutes

No commitment. No credit card. See Lacy.ai live in your business.

Book a DemoHear the Call
Real AI on every call
Live in days, not months
No call center contracts
Connects to your existing tools
Get Started Today

Your Phone Is Your Business.
Never Miss Another Call.

No commitment. No credit card. Have an AI phone agent live on your business number in hours.

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Live in hours, not weeks
Trusted by 500+ businesses
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Lacy.ai — AI Phone Agents That Answer, Book & Convert 24/7